Natural New Zealand Remedies for Skin, Hair, and Joint Health.

At Natures Empathy, we are committed to providing you with high-quality, natural health and wellness products. Your satisfaction is our priority.

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Returns

• If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it.

• Products must be unused, unopened, and in their original packaging to be eligible for a return.

• To initiate a return, please contact our customer service team at [insert email/contact form] with your order details.

 

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

 

Exchanges

• We currently offer exchanges for defective or damaged products. Please contact us immediately if you receive a product that is faulty or damaged during delivery.

 

Shipping Costs

• Customers are responsible for the return shipping costs, except in cases of damaged or incorrect items, where Natures Empathy will cover the shipping.

 

Important Notes

• For hygiene reasons, used or opened balms, oils, and teas cannot be returned unless they are faulty.

• Please retain your proof of purchase/receipt to help process your return quickly.

 

We appreciate your understanding and thank you for choosing Natures Empathy – where natural care meets wellness.